WE PURCHASED OUR VHS ONLINE AND DID NOT EXPECT MUCH, BUT FOR THE LOW IS GREAT. THEY SENT US A NEW ITEM AND WHEN I HAD TROUBLE CONNECTING THE OLD SCHOOL ITEM TO MY SMART TV, I CALLED FOR ASSISTANCE. THEY RETURNED MY CALL RIGHT AWAY. JUST RECENTLY THEY CALLED ME TO MAKE SURE EVERYTHING WAS WORKING. I FIND THEM RELIABLE AND HELPFUL. I WOULD THEM SHOP AGAIN AND HAVE REFERRED THEM TO MY FRIENDS
-TINA